Frequently Asked Questions
Last revised: August 14, 2026
Here are the practical answers customers most often need before and after ordering.
Where can my order go?
Orders currently go to supported US addresses only.
Where can I ask a question?
Use the email or phone below during Monday–Friday, 9:00 AM–5:00 PM in the store timezone.
What cards work?
The checkout is in USD and may show Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover cards.
When does money come back?
Once we issue the approved refund, the original payment provider usually needs 5–10 business days to show it.
Do I pay to send it back?
We cover the approved label for both change-of-mind and quality cases. There is no restocking fee.
How many days do I have?
You have 30 days after delivery for an eligible no-reason return or exchange.
Can I stop the order?
Ask us before shipment. If it has already left, the return policy is the correct route.
Can I track it?
Yes. We send the tracking details once the carrier has the parcel.
How long does delivery take?
We usually prepare an order in 1–2 business days, and delivery typically takes 4–6 more business days.
Do I pay for shipping?
No standard shipping charge applies to US orders, and there is no minimum basket.
Need help with this page?
Contact Dash at Support@bydresh.shop or 8088929080. You can write to or return an approved item to 1583 Walnut St, Kansas City, Missouri, 64108, United States. We answer Monday to Friday, 9:00 AM–5:00 PM in America/Los_Angeles. This store is available at bydresh.shop.